Important Information
Policies
To help make your stay at Lanson Place Bukit Ceylon in Kuala Lumpur as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in information | Guest requirements | Cancellation terms | Family stays | House rules
Check-In and Check-Out
Check-in generally begins during the afternoon, while check-out is completed by midday. Specific times may vary depending on reservation details.
Identification Requirements
Guests are typically required to present valid government-issued identification and a payment method upon arrival.
Security Deposit
A refundable security deposit may be collected during check-in to cover incidental charges incurred during the stay.
Children and Family Accommodation
Families are welcome throughout the property, with spacious apartment layouts and recreational facilities supporting guests of different ages.
Smoking Policy
Smoking is not permitted inside residences or indoor public areas.
Pet Policy
Pets are generally not allowed unless otherwise stated within specific booking conditions.
Cancellation Terms
Cancellation policies differ according to the selected rate plan. Reservation confirmations contain the exact terms applicable to each booking.
Property Guidelines
Guests are expected to respect shared facilities and maintain consideration for neighboring r